Thursday, August 2, 2012

Here We Go Again!


Alright, so I have been a colossal failure at the blogging thing, but as I prepare to start my second contract, I’m going to make a second attempt.


I’ll start with a summary of the rest of my first contract.  By some miracle, I managed to finish. There were moments when I thought I couldn’t do it, all the way up to the last week. About 3 months into my contract, I started getting sick at least twice a month. Nothing life threatening, just colds and tonsillitis (more on that later) and aches and pains, but it was annoying and made it very difficult to keep my morale up.

I made a lot of friends, had a lot of fun, and got the hang of the work. LOVE Europe. Barcelona is my favorite place in the world. Italian food is amazing. I had the most incredible meal of my life in Livorno, Italy. Italians know how to eat. I struggled so much in Italy and France because of the language. I got lost in Civitavecci when I decided to wander by myself one day. I’m usually okay with wandering around until I find myself in a familiar place, but I got unbelievably lost that day and started to panic. I had wandered out of tourist area so NOBODY spoke English. Finally found one lady who spoke a little English and told another lady where I was trying to get to, and she kindly offered to escort me back to my destination. The entire time she babbled on to me in Italian, knowing that I didn’t speak Italian and she didn’t speak English. It was comical.

Unfortunately, I lost my camera so I don’t have any pictures to post.

So it was a long and exciting journey and I’m proud of myself for doing it. I can’t say this officially, but as far as anybody I know knows, I am the first female American to finish a contract as an Assistant Waiter with RCCL. Might not be true, but I’m gonna go with it.

Not only did I finish, but I’m going back again! I think I might be insane. So next week, I’m off to Copenhagen to join Jewel of the Seas. Excited to have a fresh start on a new ship, but sad to be leaving my friends on Liberty.

So, why am I going to the Jewel, you ask? Long story. It all started halfway through my contract when I started getting tonsillitis. The medical facility on the ship does the best they can with what they have, but I was getting frustrated. The nurses and doctors and I were on a first name basis. Every time they saw me coming, I’m sure they rolled their eyes. But my work was suffering from the illness and I was determined to get it taken care of. After tears and some harsh words Dr. Carlos wrote to RCCL Miami office and asked for me to be approved for a tonsillectomy during my vacation! This made me happy, but I was sure this was going to be an out of pocket expense for me and I don’t have insurance since the ship covers our medical when we are there. It wasn’t until the day I signed off that I found out that the company was covering the full cost of the surgery!

So on July 10, 2 weeks before I was supposed to rejoin the Liberty in Barcelona, I had my tonsillectomy. I was declared Fit For Duty the day before I was supposed to fly to Barcelona. Unbeknownst to me, my assignment and flight had been cancelled because Miami didn’t know if I would be FFD. So I drove the 3 hours to Chicago only to find out that I didn’t have a reservation. Called the crew helpline and was told that the Scheduler assigned to me was based in Manila, so I would have to wait until 3 AM to get anymore information.

A day later, she contacted me and told me that I had a new assignment on Jewel. Jewel is a lot smaller, so there is less crew and smaller cabins. But I’m excited about the itinerary. I’ll be doing the Baltic ports for a few weeks, which includes Denmark, England, Sweden, Italy, and during the crossing, Iceland! Then on my birthday (September 16.  FYI, I would like the Harry Potter Wizard’s Collection. Only $300) we arrive in Boston and do Canada, Boston, and Maine for another month. After that, we do the Caribbean, but much better ports than the Liberty’s Caribbean itinerary. I’m happy that we will be in Cozumel at the same time, so I’ll get to catch up with some Liberty friends.

So that’s about it. I’ve had a good vacation, making new friends at home, catching up with old ones and spending time with family. This extra week of vacation has been nice to have more time to recover after surgery and watch the Olympics J

Looking forward to my next contract, making goals to switch departments and make better money in Restaurants.  And update my blog. 

Monday, March 5, 2012

Monkey Brains


Once again, I have failed. It’s been hard to come up with things to write about because it’s just become my normal life.

I’ve had some hard times, but I’m really loving this life. I guess it’s the free spirit in me. Although this isn’t necessarily freedom. Sometimes I refer to the ship as Azkaban or Alcatraz of the Seas.

I’m learning so much, though. I think I’ve learned more on the ship than I did during my four years of college. About life, about cultures, languages. And it feels like the sky is the limit. Working here will open so many doors for me. Before, if I had gone to Chicago or New York City (my favorite places in the world) and tried to apply for a job in a restaurant there was no chance I would get hired. Now I feel confident that any one of them would hire me. I don’t know if I want to be a waitress for the rest of my life, but it will be something I can do for extra cash or until I figure out what I want to do.

Right now, I’m trying to figure out what I want to do in the company. If I want to switch departments or try to advance in my current department. I kind of like being unique as far as being the only American assistant waiter and I’m not sure if I’m ready to give that up. I guess I like the attention. But switching departments could bring more opportunities. I would love to be cruise staff. I could see myself making a career out of that. Become Cruise Director someday! There aren’t enough female Cruise Directors. That would be cool. 

So I think I will start a series on the interesting things that I have learned about different cultures and some of the stories people have told me.

I’m gonna start with China. There’s this Chinese guy that is an incredible story teller. He told me so much about Chinese culture. And it’s crazy. He told me that he is going to take me to China and have his mom make me monkey brains. They kill the monkey themselves. It’s very expensive.

He also told me about baby soup, which is illegal. They eat babies. They pay pregnant women big money for her unborn child and make soup out of it. Unbelievable.

He then told me an awful story about his favorite dumplings.  Every morning he would wake up early just so he could go get his favorite dumplings from a shop. One day, he arrived at the shop and there were police there. Meat was really expensive, so they had been buying bodies from a nearby funeral home! He was upset about that.

Probably the most interesting thing we talked about was marriage. He told me that his parents were pushing him to get married and want him to go to an agency that matches up people on his vacation. He went to one during his last vacation and had a meeting with one girl. But she was ugly. So when she asked him what he could offer her he told her that he had no money, no job, and no education. So he escaped that one.

Men have to pay a large amount of money to the father to marry a woman. Especially if they pick the woman themselves, not through an agency. There is currently a couple on the ship that met each other and want to marry, but they have to save up the money to pay her father. So both of them are using the money they make to save up. She’s paying her own father so that she can marry the man she loves. Crazy.

So then he asked me how much he would have to pay to marry me. When I told him nothing, he couldn’t believe it. He was especially shocked when I told him that the bride traditionally pays for the wedding.

I’m very sad, because he is leaving for vacation in a week. He was supposed to go in April, but they pushed up his vacation because they want him to join the Voyager soon. All of our Chinese crew members are being sent to the Voyager because they are going to Asia this summer. I think the Liberty is going to be suffering because of this. The Chinese assistants are the one’s with the highest ratings and biggest cap size. We could be struggling for awhile.

A lot of transfers have been happening lately. Royal Caribbean can do whatever they want with us. A few weeks ago, they informed one of our Brazilian crew members that she would be going to a different ship when we arrived in Ft. Lauderale. Well, she is married to one of the guys on Liberty who is from Croatia. But they didn’t care. He was to stay on Liberty, but they needed Brazilians on the other ship. She decided that she was going to resign if they sent her. Fortunately, one of her paisanos stepped up. He volunteered to go instead. Anyway, if she had resigned he would have been the next one they sent.

These transfers have been hard for me to accept. I’ve been learning that you can’t get too attached to the people you meet on the ship, but at the same time you have to have close friends on the ship or you’ll go crazy.

Okay, that’s all I have for now. Until next time. 

Thursday, January 12, 2012

My Ridiculous Life


I am finally going to do a post of a typical day in the dining room. I’ve started this post a million times, but every time that I start explaining what I do everyday I get really tired. So. Here we go.

I’ll start by telling you about the layout of the dining room. On the Liberty, we have 3 levels of the dining room, deck 3, 4, and 5. Each has it’s own galley, or kitchen. The galley is in the back of the dining room and it’s where all the action is. When you look around the dining room, everything is so calm and smooth. The galley is the exact opposite. Waiters yelling at chef’s to hurry, waiters yelling at waiters to get out the way, waiters yelling at their assistants to get them something from the galley, dishes being thrown around, assistants pushing each other and fighting for glasses, coffee, tea. It’s a madhouse.

I usually try to get to the dining room by 4:00 to get everything ready. I have to make sure I have coffee cups and saucers, water pitchers, coffee pots, teapots, bread tongs, and water and wine glasses. Usually, I have to fix some stuff, which means I go around to other people’s side stands and steal their equipment. In my 2 months of experience I have learned that you can never have too many saucers. Never.

After I make sure I have all of that, I hide it. Put coffee pots on one of the chairs at your table and hide them under the tablecloth. Cups and saucers in the back of your side stand and cover it with a napkin. Usually this takes about 15 minutes, depending on how many things you have to hunt down.

After that, I head to the galley to fill up my water pitchers. Water pitchers are the most important things. If you don’t have 4, then your gonna be running back to the galley all night to refill your water, and there’s really no time for that. So after they are full I put them in my side stand and tie them together with a napkin. You can’t always hide everything, so you just make sure nothing is easily accessible. It will take someone who is “shopping” a minute to untie the pitchers, so they’re just going to move on to the next side stand instead of risking getting caught.

Now it’s time to set up the table. Not hard, just have to set up water and wine glasses. The waiter is in charge of the silver and plates.

Then, I gather all of my butter dishes and creamers, put them on a bar tray and head back to my cabin to put on my uniform, maybe take a quick nap.

About 5:15 I go back to the dining room to finish getting everything. Head back to my side stand to check the damage, meaning figuring out what babbaloos have managed to fix from me in the 45 minutes that I was gone. By this time, pretty much everyone is in dining room and fixing other people is really hard, so now it’s time for me to turn on the charm. Put on a really pathetic face and bat your eyelashes, “Vidal, somebody fixed all of my coffee cups, can I just have a few of yours?” Usually get 2 or 3 from a few different guys, and I’m set. I’m not proud, but you gotta do what you gotta do.  

Now is when it gets really ridiculous. Every night we have to serve condiments with the food. Sour cream for baked potatoes, horseradish for steak, mint jelly for lamb, brandy sauce, parmesan cheese, on and on and on. Assistant waiters must provide all of this when the waiter is serving the food. “Ma’am, would you care for some sour cream on your baked potato?” So at 5:30, the chefs bring out the condiments for us to put in bowls that we bring to our side stand. Kind of. Like everything else, there is never enough. And the chefs are busy getting the food ready, so we’re not their first priority.

So, for instance, the chef will put out a few boxes of butter. We all stampede toward the butter and start grabbing handfuls to fill up our butter dishes. Butter is gone in 2 minutes. We stand and stare and hassle the chef in charge of condiments until he brings us more butter or horseradish or sour cream or or or.

There are some condiments like the cocktail sauce for shrimp and mint jelly that the chefs make, so when it’s gone it’s gone. So then your stuck fixing someone else every time you serve shrimp. The next 20 minutes are spent in the galley yelling for condiments. If one deck runs out, you usually run to the next deck to see if they have any. I have found the deck 5 is usually the best for lemon, cheese, sour cream, and horseradish, deck 4 for cocktail sauce and mint jelly, and deck 3 always has butter the earliest.

And then there’s the bread. Every night at dinner, we serve a variety of bread before and during appetizer. Every cruise we have assistant waiters that are assigned to the bread line. At 5:30, the bakery in the deck 4 galley brings bread down to all of the decks. The 4 assistants assigned to bread line must then fill all of the bread baskets. There are supposed to be enough bread baskets for everyone, but of course, there never is. So about 10 minutes until 6 we all make a line and wait for the bread. This is the time every night when I wonder what I am doing here. Why am I doing this job? A head waiter oversees the whole thing, yells at us all to get in a single file line and come calmly when the bread line puts the last tray of bread in the baskets. It never works. The last piece of bread falls and STAMPEDE. It’s the most ridiculous thing I’ve ever seen. People cutting in line, grabbing 3 bread baskets for their friends, elbowing, yelling, fighting. I hate it. I was talking to my friend Gustavo about all of this tonight. We were waiting for bread and I said, “Gustavo, do you ever think about how ridiculous our lives are? You’re one of my favorite people on the ship, but if you are about to grab the last bread basket, I will elbow you in the stomach and yank it out of your arms. And the bread isn’t even FOR me.”

When you don’t get a bread basket, you have to go to the bakery and fill your own basket. I have actually come to prefer this. You’re in control of how many sourdough rolls you get and you know how many of your guests eat sourdough every night.

So now it’s 6:00 and time for the guests to arrive. As an assistant, my basic responsibilities are to fill water, serve bread, give drinks, serve wine, condiments, and clear the plates. Sounds easy, and it mostly is but it can get hectic, especially when you have demanding guests.

After the guests are finished eating, I get to go wash all of the dishes. I load all of the saucers, butter plates, coffee cups, glasses, and silverware onto the waiter’s trolley and take it back to the dish ring in the galley. I have to put all of the dishes on racks and give them to the dish guys to put through the dishwasher. Then, I have to meet my dishes on the other side, load them back on the trolley, and set up for second seating. A lot of people pay the dish guys to put all of their stuff through the dishwasher first and put all of their stuff in the racks, I find that the batting of the eyelashes and sad face can sometimes work just as well.

So there you go. After I set up for second seating, everything goes pretty much the same. It’s an exciting life. 

Friday, December 30, 2011

Mexico and Christmas Party!

Well  I know I’ve been really bad about posting, and I told myself that I wouldn’t do that. But life is busy and sometimes it is hard for me to compose my thoughts. So instead of making this all formal and organized I’m just gonna list random things that have happened during my time here and finally post some pictures.

I finally got to go out in Cozumel! It was good. One of my Mexican friends took a group of us out and we went to a restaurant that was in someone’s house. It was really nice. Away from tourists, real Mexican food.

So here are some of the pictures I've taken so far! 

Gustavo (Mexico) and Brankica(Macedonia)

Oleksander (Ukraine) enjoying his margarita. 

He had green enchiladas. 

Brankica's pollo tacos.

Gustavo's enchilada's con mole. I tried it. Disgusting. 

My pollo burritos! They were delicious. 

Oleks, Nahum (Peru), Gustavo, Brankica, and me in front of the menu. They carried the board around from table to table.

Gustavo and his tequila!


She is from China!
Michael and Snezhana from Macedonia at the party. I couldn’t say her name for awhile, so I called her Snow White because that’s what her name means.

Games!

Bar in the crew lounge. 

Crew lounge

View from back deck.

Back deck (Crew Bar)

On the tender to Cococay!


Tendering!

Cococay! 

Snezhana on the beach at Cococay, RC's private island. 

 The gorgeous Maria from Bulgaria. She was my roommate in Barcelona. I try not to make it a habit to stand next to her so that I don’t feel completely inadequate. 

Michael from Sweden. He’s like me. Not a nationality you normally find in the dining room. Did I mention he was on Broadway? Dancer in the Lion King. What’s he doing here?
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Thursday, December 1, 2011

Rock N' Roll


Ay! I can’t believe how long it has been. There are not enough minutes in the day, and if there were I would probably spend all of them sleeping anyway. It’s so hard to balance all of the things I have to do. I need to sleep but I need to have fun and I need to have fun but I need to do my laundry and I need to do my laundry but I’m in Jamaica/Cozumel/Belize/Ft. Lauderdale right now and need to get off the ship.

So far I’ve managed to get off the ship twice, once in Ft. Lauderdale and then this week in Cococay, Royal Caribbean’s private island. I’m working breakfast this week so I should be able to get off in the Bahamas! The travel aspect hasn’t been that great, so really the best part of this experience has been meeting so many different people, including passengers and crew members. I served the Dodgers coach one night! And all of the guests are really interested in talking to me and giving me advice. I had some guests last week teach me how to open wine.

So this cruise is a little different. The whole ship has been chartered for ZZ Top and other bands. So we have a really interesting crowd right now. Everything else is different, too. Normally we have two scheduled seatings at 6:00 and 8:30 and it is assigned seating. For this cruise we have two seatings but they are at 5:30 and 7:00 and there is no assigned seating. So we have a different section, waiter, and passengers every night. The plus side is that every passenger prepaid their tips so we are guaranteed money!  The thing is, we all automatically get paid according to our capacity of passengers we can have in our section which is based on our rating. At the end of every cruise the passengers fill out an evaluation rating you from Poor- Excellent. My ratings have all been excellent so I was getting more guests, but then I had a bad week. I got assigned to a waiter that is old and cranky. He was rude to the passengers and didn’t even try to talk to them. He was also rude to me in front of the guests and they didn’t appreciate that. I made sure to talk to the guests, because that’s how you get your money. Sure enough, end of the cruise 6 of the guests paid me and not my waiter. It felt pretty good. However,  I wasn’t aware until this week that you and your waiter get the same rating. So I got two Poors and one Fair. Just in time for the prepay cruise. Ay.

I’ve been working on my Spanish a lot! I have a guy from Peru who has been helping me.

Alright, I want to write more but I need to go to sleep and I want to get this posted tonight. Thank you all for reading! I appreciate any comments and if you have any questions or anything you would like me to write about, let me know. I know I tend to talk about things like ratings and prepay and stuff like that like everyone knows what it is! So you can leave comments here on the blog or if you are reading it through Facebook you can comment there and I will make sure to read them. Give me some ideas to talk about so I don’t just ramble on. 

Friday, November 25, 2011

Ship Life

Ahhh! It's been forever. Here's a short little post. 

Ship Terminology

Paisono: somebody who is from the same country as you Ex: I have no paisonos in the dining room

Banana: somebody who does not leave a tip Ex: “Can you believe those bananas? I gaot them 15 hot chocolates everyday and they didn’t pay me.”

Bubbaloo: a stupid person Ex: “He is the biggest bubbaloo on this ship. Why he be telling me what to do?”

Fix: stealing someone else’s equipment in the dining room. Ex: “Somebody fixed me. I had 12 water glasses last night and now I have 2.”

Ship Life: term used to describe the way of life on a ship, usually used to make an excuse. Ex: “I really need to stop going to the crew bar every night”
                        “That’s ship life. Gotta get through this contract somehow.”


“That girl is married with two kids and lives with her boyfriend on the   ship.”
                        “That’s ship life. It get’s lonely without having someone.”

Back Deck: the crew bar, located on the very back of the ship on Deck 3. Ex: “Are you going to back deck tonight?”

Mauritius Mafia: huge group of Mauritian paisonos, always found together


Typical Conversations

“Where are you from in the States?”
            “Illinois”
“Where’s that?”
            “Chicago”
“Oh Chicago! It’s cold there.”

“This guy was just so mean to me. I didn’t know I wasn’t supposed to take water from there.”
            “Don’t worry about it, he’s Jamaican.”

Jamaican: “Why you cjkasouhf asoujfls?”

Other Person: “Speak English.”

Saturday, November 12, 2011

Welcome To The Jungle

So I've been working on a post with lots of pictures and explanation of the ship but it's taking forever since I don't have much time. So that will be coming soon. In the meantime, I'll tell you about my first night in the dining room. Yikes.

Today was kind of nutso to begin with. I got a call at 7:45 telling me that I needed to go to the back deck immediately for immigration. Since we are going back into the US all of the employees have to be processed again. It was really easy for me, but I was told that it was going to be at 9:30. So I wasn't happy. I stood in the line and thought it was really stupid because all they did was glance at my passport.

Another super fun thing that happened today is that I was switched cabins. I was told by my roommate and no one else. No one contacted me to give me a key, tell me what I had to do, who my roommate would be. I went to the crew office to figure out what was up, but of course they were all involved in the immigration stuff. Finally a guy stopped me in the hallway to tell me what I needed to do.

I guess it was a good thing that I woke up at 8:00, because I managed to move out of my cabin, move into a new one, do my laundry, and a crew drill all before 10:30. All things that needed to be done. I really wanted to call home, but my phone wasn't working :( That was really annoying because I'm finally in the US and I still can't call home. Just as my shift at The Windjammer started, but phone began to work. I managed to text my mom a few times, but after that it was go go goooo.

At 3:45 I had to assist with the guest muster drill that is done on every embarkation day. Then right after that they posted which stations we were going to be working in the dining room. I had 4 tables and it was supposed to be 12 guests, which is the lowest amount. You have to work your way up to the bigger sections. Turns out my station is more like 20. Only 16 showed up tonight but it was still crazy. I was worthless. Anything I ever knew about serving completely went out the window. I spent half of the night hunting down random things like tongs and teapots and neglecting my guests. I will most definitely do another post on a typical day working in the dining room. Right now, it seems impossible.

On the plus side, I have been meeting a lot of new people. Unfortunately, this means I have been spending a little too much time at the crew bar. There are parties every week. But the group of people I've been hanging out with are so fun. Because...they're theater people! I'm really glad they've embraced me into their group. It feels good to be with people who get my jokes. I'm really funny, you know.

Anyway, time for me to go to bed. I work at 7:30 am tomorrow, which means if I'm not too tired I will be able to get off the ship! Yay!!!

About Me

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My name is Cassie. This is my blog. It is about working on a cruise ship. You can read it if you want.